At Copley Auto & Collision we stand ready to assist you in any matters
pertaining to insurance and the repair of your vehicle. We will work closely
with you to minimize your inconvenience and maximize your satisfaction!
Important Facts You Should Know
- Your insurance company wants
your vehicle properly repaired and you to be completely satisfied with their
claim service. You have specific rights and obligations that you should be aware
of. Review your policy. Understand your rights.
- If an agreement cannot be
reached between your insurance company and the repair shop, your policy has an
"Appraisal Clause" whereby an independent appraiser can be called in to help
resolve the matter.
- You are not required by law to
get more than one estimate.
- You may have the shop of your
choice make the repairs. You are not required to use a shop selected by a claims
adjuster. However, you are required by your policy to allow your insurance
company a reasonable amount of time to inspect the damages prior to repairing
them.
- Only you, the owner, can
authorize repairs on your vehicle.
- Repair estimates will vary. A
lower estimate may not include necessary things such as front or rear wheel
alignments, re-aiming your headlamps, etc. It's your car, make sure it's
repaired to your satisfaction.
- Sign releases only when the
repairs have been completed to your satisfaction.
- The vehicle is being repaired
for YOU, the owner. You will be required to pay for the repairs upon completion.
To avoid delays, it will be up to you to secure payment from your insurance
company along with any necessary endorsements from lienholders.
Additional Information About Auto Repair
When teardown is performed, additional hidden damage may be found. If so, we
will contact you or your insurance company for additional cost to be added to
the repair order. This is normally referred to as a "supplement."
If your insurance company has written its own estimate, we will be glad to
discuss with you any problem areas in their estimate. If necessary, we will
contact the insurance company and try to reach an agreement for the additional
dollars needed to restore your vehicle.
PLEASE NOTE: If the insurance company
will not pay the difference, you may elect to pay the difference yourself.
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